Warranty Informtion
RC Car Warranty Terms and Conditions
We aim to provide a fair and honest warranty on all products. Please contact us at support@diecastdealership.com for any warranty requests.
Disclaimer Damages incurred by crashes, impacts, and misuse are not covered by any form of warranty. In most cases, replaceable spare parts can be purchased, and the product can be reused.
1. Warranty Coverage This warranty covers defects in materials and workmanship for RC cars purchased directly from The Diecast Dealership or authorized retailers. This warranty is valid for a period of 3 months from the date of purchase. The warranty applies solely to the original purchaser and is non-transferable.
2. What is Covered Remote-Control Cars are covered by a 3-Month Limited Warranty for the following:
3. What is Not Covered This warranty does not cover:
Wear and Tear General "Wear and Tear" parts are excluded from any warranty after the product has been used, whether inside or outside.
Some of the “Wear and Tear” parts include:
4. Warranty Claim Process To make a warranty claim, the original purchaser must:
5. Resolution Options Upon verification of the defect, The Diecast Dealership will, at its discretion:
6. Shipping Costs
7. Limitation of Liability The Diecast Dealership is not liable for incidental, consequential, or indirect damages arising from the use or inability to use the product. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.
We aim to provide a fair and honest warranty on all products. Please contact us at support@diecastdealership.com for any warranty requests.
Disclaimer Damages incurred by crashes, impacts, and misuse are not covered by any form of warranty. In most cases, replaceable spare parts can be purchased, and the product can be reused.
1. Warranty Coverage This warranty covers defects in materials and workmanship for RC cars purchased directly from The Diecast Dealership or authorized retailers. This warranty is valid for a period of 3 months from the date of purchase. The warranty applies solely to the original purchaser and is non-transferable.
2. What is Covered Remote-Control Cars are covered by a 3-Month Limited Warranty for the following:
- 1 month warranty on Rechargeable Batteries.
- 1 month for failure of mechanical and non-electronic parts (please see Wear and Tear section below).
- 1 months for major electronic components (ESC, Remote Controller, and Receiver).
3. What is Not Covered This warranty does not cover:
- Damage resulting from improper use, negligence, or accidents.
- Wear and tear as detailed below.
- Unauthorized modifications or repairs.
- Damage caused by using incompatible or unauthorized accessories or parts.
- Water damage unless the product is explicitly labeled as waterproof.
- Poor battery maintenance, such as fully depleting batteries or improper charging.
Wear and Tear General "Wear and Tear" parts are excluded from any warranty after the product has been used, whether inside or outside.
Some of the “Wear and Tear” parts include:
- All Gears, their respective Cogs, Bearings, and Motors.
- Wheels, Tyres, Wheel assembly, and Drive shafts.
- Chassis and all plastic components.
- Steering, Suspension, and Brake systems, including Servos.
4. Warranty Claim Process To make a warranty claim, the original purchaser must:
- Provide proof of purchase (receipt or order confirmation).
- Contact our customer support team within the warranty period.
- Describe the issue and, if requested, provide photos or videos of the problem.
- Follow instructions provided by our support team to return the defective product for evaluation.
5. Resolution Options Upon verification of the defect, The Diecast Dealership will, at its discretion:
- Repair the defective part(s).
- Replace the defective product with the same or an equivalent model.
- Provide a refund if repair or replacement is not feasible.
6. Shipping Costs
- The customer is responsible for shipping costs to return the product for warranty evaluation.
- The Diecast Dealership will cover the cost of shipping repaired or replaced items back to the customer.
7. Limitation of Liability The Diecast Dealership is not liable for incidental, consequential, or indirect damages arising from the use or inability to use the product. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.